Housekeeping Clerk - Thư ký buồng phòng

To attend to guest request and queries courteously and promptly.
To update Cadena system and roster on daily basis.
To issue and collect the section / master keys to / from HSK associates and maintain the log book promptly.
Answer calls within 3 rings and receiving call standard.
Take daily inventory of keys at the beginning & at the end of the shift & handover to the supervisor on duty.
Receive messages from other departments and communicate clearly to the relevant persons in the department. Record them correctly.
Prepare morning & afternoon villa attendant’s work sheets with the consultation of the supervisor on duty.
Provide feedback to the Asst. Housekeeper regarding not available items which needed for daily operations
To follow up & update the status of the guest requests in the FCS system.
Maintain the lost & found records & stores following the lost & found procedure.
Maintain the cleanliness of the HSK office
To follow up and update the room status promptly in the opera system.
To maintain the HSK store rooms and ensure that all guest supplies are ordered & stocked in sufficient quantities to ensure a smooth operation

Attendance at scheduled training sessions
Individual performance vs. hotel standards
Achievement of the goals and objectives of the department
Quantity and nature of guest comments and complaints

Contribution of social insurance, health insurance and unemployment insurance based on total salary (from probation period).
Free- provided accommodation with full- equipped and modern facilities according to Banyan Group standards (Electric water heater, AC, TV, internet, cable TV).
Other attractive bonus policies for encouragement and motivation
22 standard working days per month.
12 to 14 days annual leave.
Young and dynamic working environment.
Additional of Service Charge bonus & others attractive allowances.
Receiving 100% of salary during probation time.
Free training courses from basic to advance by Banyan Group Academy.
Positive career development opportunities.
Free- provided Bao Viet health and accident insurance.

Cập nhật gần nhất lúc: 2024-07-30 23:50:03