Housekeeping Coordinator

The primary responsibility of the Housekeeping Coordinator for The Grand Ho Tram property is to provide professional, polished, and unparalleled service that demands guest loyalty. Assist to arrange Housekeeping services for guests. Perform all duties in accordance with The Grand Ho Tram Strip’s policies and within the realm of The Grand Ho Tram Strip’s Mission Statement. All responsibilities are to be performed in accordance with departmental and company policies, practices and procedures, as well as within the framework and intent of the Vision of The Grand Ho Tram property.
Responsibilities

Operational:
Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
Be fully conversant with all services and facilities offered by the Company.
Have a thorough understanding and knowledge of all Rooms related service and product and upsell alternatives.
Perform opening and closing procedures established for the Place of Work as assigned.
Provide a courteous, professional, efficient and flexible service at all times, following MGM’s Standards of Performance.
Perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department.
Ensure that the Place of Work and surrounding area is kept clean and organized at all times.
Be entirely flexible and adapt to rotate within the different sub departments of the Rooms Division or any other Department of the Company as assigned.
Perform all duties and tasks in the assigned Place of Work to the standard set.
Monitor operating supplies and reduce spoilage and wastage.
General:
Undertake any reasonable tasks and secondary duties as assigned by Assistant Manager and Team Leader.
Report for duty punctually wearing the correct uniform and name tag at all times
Attend and contribute to all staff meetings, Departmental and Company trainings scheduled and other related activities.
Respond to any changes in the Housekeeping Department function as dictated by the Company.
Maintain a high standard of personal appearance and hygiene at all times.
Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Company’s policy on Fire, Hygiene, Health and Safety.
Maintain a good rapport and working relationship with staff in the outlet and all other departments.
Project at all times a positive and motivated attitude and exercise self control.
Fully support the Departmental Training Function in the Department assigned.
Occasional Duties:
Carry out bi- yearly, yearly inventory of operating equipment as well as conducting monthly par stock checks.

Must be able to work various shifts including weekends and holidays.
Must have excellent interpersonal skills to deal effectively with all business contacts, maintain a professional, neat and well- groomed appearance
Must be able to get along with co- workers and work as a team.
At least 1 year relevant experience, working at a luxury hotel preferred.
Must have superior customer service skills and strong decision making ability. Must possess excellent organizational and communication skills, and exceptional telephone etiquette. Must have basic math skills and the ability to operate office equipment, (i.e., Fax machines, copiers, etc.)
Knowledge in PC skills and MS Office Applications.
High school diploma or equivalent.
Excellent language skills in simple English preferred

Duty Meal
Uniform
Service Charge
Accident Insurance 24/7

Cập nhật gần nhất lúc: 2024-04-03 12:29:57