Job Description
Have a thorough understanding and knowledge of all Rooms related service and product and upsell alternatives.
Assist in conducting monthly inventory checks on all operating equipment and supplies.
Maintain a pool of qualified part time employees in conjunction with the Human Resources Department.
Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
Assist in the formulation of the Annual Marketing Plan to establish a list of marketing activities in line with the compilation of the Annual Business Plan.
Establish a rapport with guests maintaining good customer relationship.
Assign responsibilities to subordinates, implementing Multi Tasking principle and to check their performance periodically.
Assist in planning the weekly roster and work schedules to ensure that the place of work is adequately staffed to handle the level of business.
Ensure an effective payroll control through a flexible work force maximizing utilization of part time employees and close cooperation with other Rooms Division.
Adhere strictly to the established operating expenses and ensure that all costs are controlled.
Implement a flexible scheduling based on business patterns.
Participate in the formulation of the Annual Operating Budget in determining the projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
Submit all guest / staff incident reports.
Have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set. Please note that Master Task Lists are reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies.
Ensure that the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the Place of Work is adequately equipped.
Maintain work place communication board.
Maintain the Daily Log Book.
Attend weekly Rooms Meeting and Daily Operations Meeting in the absence of the Director of Housekeeping.
Liaise with Front Office and other related department on daily operations.
Conduct daily pre- shift briefings to employees on room occupancy, arrivals & departures, function / event of the day and special attention that is needed.
Assist in the revision and updating of the Departmental Operations Manual on an as needed basis.
Report “Lost & Found” items, and handle them in accordance to the Policy & Procedures.
Assist the Director of Housekeeping in efficiently managing the department according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times, following The Grand Ho Tram Strip’s Standards of Performance.
Assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
Job Requirement
Excellent leadership and communication skills.
Good trainer, able to facilitate at all levels.
High degree of integrity, strong leadership. Develop employees, encouraging innovation.
Must be able to get along with co- workers and work as a team.
Strong organizational, judgment, decision- making and problem solving skills. Work under pressure and tight schedules.
Bachelor degree is required. Certified MORS trainer is preferred. Management knowledge is preferred.
Must be able to work various shifts including weekends and holidays.
Excellent language skills in English.
Must have excellent interpersonal skills to deal effectively with all business contacts, maintain a professional, neat and well- groomed appearance.
Knowledge in the implementation and enforcement of safety guidelines.
Responsible, self- motivated and independent.
Comprehensive knowledge of business needs, financial reporting and productivity requirements.
Knowledge in PC skills and MS Office Applications.
Knowledge of all cleaning procedures, equipment, and supplies.
At least 5 years supervisory experience in guest room of hotel housekeeping operations preferably in 5- star environment.
