General Tasks:
• Assume responsibility for proper care of facilities, equipment and goods entrusted to the job holder.
• Strives to ensure the best possible results are achieved by the department in line with quality standards and target requirements set by TUI BLUE head office.
• Always comply with the hotel ́s corporate and management guidelines with regard to housekeeping matters
• The job holder promotes a pleasant and respectful cooperation and collaboration between all Housekeeping employees. Assure that the working atmosphere is characterized by politeness, attentiveness and willingness to help.
• Assumes responsibility for constant cleanliness and order in guest rooms as well as public spaces in the hotel in line with the quality standards.
Individual Tasks:
• Keep tabs on the bed nights situation and memorizes all relating forecasts.
• Assure daily implementation of all products and service standards set by TUI BLUE head office and the hotel.
• Generates forecasts, budgets and statistics for the department and ensures sufficient staffing levels for peak periods.
• Strive continuously to get to know hotel clientele and their needs, especially regular guests and repeaters.
• Ensures the proper utilization of the Protel PMS and reservation system and proper data entry by employees in accordance with specified standards, the notification of system errors to the IT officer at TUI BLUE head office or the manufacturer, depending on the type of error, and follow up the implementation of solutions.
• Assume responsibility for daily work schedules and ensure cleaning of all guest rooms and public spaces (in motivational meetings with staff).
• Assume responsibility for checking the optimal and efficient room assignment in close consultation with the Front Office Manager and / or EAM Rooms.
• Identify service deficits and develop countermeasures.
• Stays updated on booking status on the basis of the occupancy forecast, and initiate any necessary measures to ensure a smooth operation with highest level of guest satisfaction.
• Coordinate work flows within housekeeping department.
• Supervises and assumes responsibility for compliance with statutory and labour-law related regulations.
• Assume responsibility for cost-conscious inventory management of all floor materials (e.g. laundry, cleaning agents, guest room articles) in accordance with the specifications from head office and in line with the market situation.
• Assure proper condition of work area with respect to cleanliness, safety in accordance with trade association guidelines, order, repair of fittings and furnishings, service materials as well their due care.
• Monitor and ensures effective cleanliness in guest rooms and public spaces.
• Contributes to the development of renovation and replacement procurement plans.
• Creates business forecasts with respect to issue of contracts to outside firms (e.g. glass cleaning/flooring/room cleaning).
• Cooperate with Front Office (e.g. room occupancy/room release) and Building Services (e.g. maintenance/repair work).
• Organizes and checks room treatments (fruit platter etc.) for completeness and correct presentation.
• Continuously seek opportunities that improve service quality in general and efficiency in particular.
• Responsibility for organizing the laundry service (internal) and check the laundry service provided by outside firms on a daily basis.
• Assumes responsibility for flower arrangements in accordance with the occasion (both for interior hotel areas as well as for outdoor hotel areas) taking due consideration of earmarked budget.
• Organizes the all departmental inventory and stock taking, with minimal losses of linen, guest-, cleaning- supplies, amenities and chemical supplies
• Assumes responsibility for all material, such as guest supplies, cleaning supplies, chemicals, and energy, bathroom amenities and staff costs.
• For VIP arrivals and stays assure arrangements and services in the rooms comply with standards and/or specifications from front office.
• Check and sign for procurement and goods requisition requests for area of responsibility in accordance with efficiency criteria (order volume, etc.).
• Initiates and check the completeness of necessary repair work, in daily coordination with the manager in charge for maintenance.
• Check and assume responsibility for factual correctness of incoming invoices (related to purchase of working materials).
• Ensures the well cultivated appearance of departmental employees, including grooming, hair & uniforms.
• Assumes responsibility for interior and exterior hotel decorations in accordance with the season (exception Stewarding and Kitchen).
• Personally conducts guest room audits, no less than 20 rooms per day, selected randomly, to ensure the highest quality standard and supervision.
• Assumes responsibility for the proper archiving of necessary documents.
• Effectively trains, monitors all glass cleaning activities throughout the resort, as these need special focus, due to irregular weather conditions. Spotless glass panels throughout the resort are the goal.
• Performs monthly assessment and commentary of departmental reports on sales and costs, prepare and submit proposals to the hotel manager and controller for improving departmental sales and reducing costs.
• Assumes responsibility for the due care and administration of guest laundry as well as lost and found articles, including effective storage, transfer and issuing of all linen supplies
