Housekeeping Manager

Responsible for the daily shift operations of Housekeeping that includes Housekeeping Rooms, Housekeeping Public Areas (Hotel Front and Back- of- House + Non Hotel) and Laundry Operations. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
Managing Housekeeping Operations
• Obtains list of rooms to be cleaned immediately and list of prospective check- outs or discharges to prepare work assignments.
• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Inventories stock to ensure adequate supplies.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Understands and complies with loss prevention policies and procedures.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Oversees all lost and found procedures.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Supervises the property general cleaning schedule.
Managing Departmental Costs
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
Ensuring Exceptional Customer Service
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Responds to and handles guest problems and complaints.
Conducting Human Resources Activities
• Uses all available on the job training tools to train new room attendants and provide follow- up training as necessary.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Observes service behaviors of employees and provides feedback to individuals.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Ensures employees understand expectations and parameters.
• Participates in employee progressive discipline procedures.
• Participates as needed in the investigation of employee accidents.

College degree or above; 2- 3 years of experience at the same position.

Annual health check
14- 16 days full paid leave a year
Competitive salary and bonus
24 Personal Accident Insurance
02 duty meals and uniform including laundry
Insurance as per labor law
Professional working environment
Long term career opportunity and internal opportunities in 19 properties in Vietnam
Other benefits for associate from Marriott International

Cập nhật gần nhất lúc: 2023-12-19 10:10:37