Encourage all Housekeeping colleagues to be dedicated to and be consistent for uncompromising quality, challenging and recognizing them for their contribution to the success of the operation.
Co- ordinate with vendors for pest control and gardening.
Schedule cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
Ensure that all Housekeeping colleagues have a complete understanding of and adhere to resort’s employee rules and regulations.
Responsible for daily cleanliness and quality standard of guest rooms, corridors, back of the house service areas and Housekeeping pantries.
Assist in preparation of annual Housekeeping budget.
Responsible for leading the inspections of Housekeeping leaders on cleanliness and preparation of the guest rooms arriving, occupied, and departed. Ensure that the team’s works are conformed to IHG Way of Clean and established standards of cleanliness.
Maintain high quality of Housekeeping standards in guest room condition and cleanliness, linens and uniforms, lost and found procedures, laundry services, and public area cleanliness and safety.
Ensure that all Housekeeping colleagues follow the resort’s and local rules, policies and regulations relating to fire and hazard safety, and security.
Perform any other duties that may be assigned by the management from time to time.
Maintain clear and efficient communication and coordination with Front of the House and other departments of the resort.
Obtain list of vacant rooms to be cleaned immediately and list of prospective checkouts or discharges in order to prepare work assignments.
Schedule periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
Prepare and distribute the room assignment sheets and the floor keys to the team.
Schedule the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
Provide support and assist the Executive Housekeeper in all areas of Housekeeping operations, such as training, coaching, counselling and enforcement of the Standard Operating Procedures.
Ensure to keep the work condition is safe under the Housekeeping operations, and report any accident or injuries to Guest Services Manager on duty and Executive Housekeeper.
Review Guest Love scores/comments and online guest review platforms related to Housekeeping services, investigate and take corrective actions for any negative guests’ feedback and recognize colleagues for positive guests’ feedback. All feedback should be shared with the team during the shift briefing and on the notice board.
Make reports and recommendations when required.
Attend to guest complaints and take service recovery measures if required. Ensure to communicate with Guest Service Manager on duty and the Regent Service Centre, and investigate concerns regarding Housekeeping services and take corrective actions.
Arrange and lead shift briefing at the beginning of the duty and de- briefing at the end of the duty in regards to day- to- day Housekeeping operation updates and information.
Ensure and confirm all Housekeeping colleagues per duty roster have attended to work, and promptly arrange substitution team members for absent colleagues.
Schedule deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
Co- ordinate with Front of the House Department and provide room discrepancy report for each shift and as per established standards and procedures.
Lead daily guest room cleaning and turndown services, special requirement of VIP guests, government’s/foreign dignitaries’ accommodations, and any other guests with more attentions required. Ensure that the tasks are achieved within the standard timeframe for optimum productivity.
