ADMINSTRATIVE RESPONSIBILITIES:
- Performs special duties as required by Executive Assistant Manager.
- Conform to and enforce policies and procedures & rules and regulations in order to achieve the highest levels of uniformity and guest service.
- Delegate to and supervise all Managerial staff within the Department and assist them in preparing work schedules.
TECHNICAL RESPONSIBILITIES:
- Responsible to ensure that all staff under her jurisdiction are at all times immaculately groomed, e.g
- Prepare various monthly reports as required by the Executive Assistant Manager.
- The main objective of the Housekeeper in rostering, is to keep wages to a minimum whilst ensuring the highest possible level of service to the guests of the Hotel and highest level of productivity.
- Prepare the annual capital and operating budgets for the Department in conjunction with the Executive Assistant Managerand ensure departmental expenditure is kept within budget by presenting the P & L for the Department to the Executive Assistant Manager on a monthly basis.
- Prepare weekly staffing schedules, monitoring staff attendance and assist in planning work schedules.
- Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.
- Correct and complete uniform, personal hygiene, i.e., hair, make- up etc
- Responsible for the cost- effective rostering of all staff in the Housekeeping Department and Public Area cleaning.
COMMERCIAL RESPONSIBILITES:
- Responsible to ensure that all stock/linen levels and usage are effectively and cost efficiently controlled.
- Especially concerning creating better services standards, increasing revenue and reducing costs.
- To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the hotel.
- Through close supervision recommend improvements and changes to the operation of the Department,
HUMAN RESOURCE RESPONSIBILITIES:
- Be understanding, supportive, encouraging and helpful to all.
- Identify and develop leadership qualities among subordinates in order to guide them towards the path of Hotel Career and additionally provide the Hotel with a source for future management.
- Have a good relationship with all colleagues.
- Plans and organizes regular Departmental training for all staff, especially new staff, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.
RELATIONS:
- Reports directly to the Executive Assistant Manager & General Manager
- Work closely with other Departments of the hotel and attend regular meetings on a periodical basis.
- Participate in providing and receiving constructive criticism with regards to the Department and the Hotel as a whole, in order to improve efficiency, productivity and guest service.
PEPLACEMENT AND TEMPORARY MISSION:
- Perform other related duties and special projects as required by Executive Assistant Manager & General Managerboth within and outside the Hotel.
