Oversees and directs all aspects of overall Housekeeping operations which includes guest rooms, public areas, Laundry and other specified back- of- the house areas.
Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures
Manages spring cleaning schedules
Informs other departments of Housekeeping matters that concern them, particularly the Laundry Department, the Engineering Department, the Front Office, and the Food and Beverage department. Maintains open channels of communication with other department heads and the General Manager or the General Manager’s designate
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
Supervises outside contractors to ensure contractual compliance
Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel
Perform any other duties which may be assigned by the management from time to time.
Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
Establishes and maintains effective human relations and works with human resources to ensure that team members performance is effectively managed
Makes recommendations to the Director of Housekeeping or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair
Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs
Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service
Works with Director of Housekeeping in the preparation and management of the Department’s budget.
Works with Human Resources on manpower planning and management needs
Schedules routine inspections of all Housekeeping areas with the Director of Housekeeping and other supervisory personnel
Conducts regular department meetings
Oversees laundry operations
Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair
