Housekeeping Manager/ Trưởng BP Buồng phòng

As a Housekeeping Manager, you’ll keep all aspects of housekeeping, public area cleaning and laundry running smoothly- and ensure high standards are met to deliver memorable and unique guest experiences.
Your day- to- day
People
Help guests with their questions and complaints to achieve complete guest satisfaction
Guest Experience
Maintain proper inventory levels managing cost per room for supplies and labour Carry out the special requests from guests, VIPs, repeat visitors and club members
Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties
Direct daily activities, plan and assign work ensuring you always have the right staffing numbers
Maintain and order supplies and equipment whilst minimising waste and maintaining “green” initiatives (example: container recycling, and cleaning agents)
Responsible Business
May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
Financial
Carry out special requests from guests, VIPs, repeat visitors and club members
Perform other duties as assigned. May also serve as manager on duty
Make sure the quality of housekeeping and laundry services is always superb- we have standards- but it’s down to you to make rooms special and memorable for guests
Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability
Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction
Reunite items with owners- and log any lost and found property
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues- recognise good performance

Must be fluent in local language and other languages preferred
WHAT WE NEED FROM YOU?
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
4 years&039; housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience. Some college preferred.
Good writing skills
Proficient in the use of Microsoft Office
Problem solving, motivating, organizational and training abilities
Required Skills:
Strong Leadership skills in managing teams
Diploma in Hotel Administration, Hotel Management or equivalent
Qualification:
Experience:

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve- visit www.http://careers.ihg.com to find out more about us

Cập nhật gần nhất lúc: 2025-07-01 09:00:03