Housekeeping Manager

Maintain the Daily Log Book.
Assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
Assist in the formulation of the Annual Marketing Plan to establish a list of marketing activities in line with the compilation of the Annual Business Plan.
Conduct daily pre- shift briefings to employees on room occupancy, arrivals & departures, function / event of the day and special attention that is needed.
Have a thorough understanding and knowledge of all Rooms related service and product and upsell alternatives.
Ensure that the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the Place of Work is adequately equipped.
Assist in the revision and updating of the Departmental Operations Manual on an as needed basis.
Implement a flexible scheduling based on business patterns.
Attend weekly Rooms Meeting and Daily Operations Meeting in the absence of the Director of Housekeeping.
Have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set. Please note that Master Task Lists are reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies.
Liaise with Front Office and other related department on daily operations.
Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
Maintain work place communication board.
Establish a rapport with guests maintaining good customer relationship.
Ensure an effective payroll control through a flexible work force maximizing utilization of part time employees and close cooperation with other Rooms Division.
Assist in planning the weekly roster and work schedules to ensure that the place of work is adequately staffed to handle the level of business.
Adhere strictly to the established operating expenses and ensure that all costs are controlled.
Assist the Director of Housekeeping in efficiently managing the department according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times, following The Grand Ho Tram Strip’s Standards of Performance.
Assign responsibilities to subordinates, implementing Multi Tasking principle and to check their performance periodically.
Report “Lost & Found” items, and handle them in accordance to the Policy & Procedures.
Submit all guest / staff incident reports.
Participate in the formulation of the Annual Operating Budget in determining the projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
Maintain a pool of qualified part time employees in conjunction with the Human Resources Department.
Assist in conducting monthly inventory checks on all operating equipment and supplies.

Must have excellent interpersonal skills to deal effectively with all business contacts, maintain a professional, neat and well- groomed appearance.
Excellent language skills in English.
Strong organizational, judgment, decision- making and problem solving skills. Work under pressure and tight schedules.
Responsible, self- motivated and independent.
Good trainer, able to facilitate at all levels.
Knowledge in the implementation and enforcement of safety guidelines.
Knowledge in PC skills and MS Office Applications.
High degree of integrity, strong leadership. Develop employees, encouraging innovation.
Excellent leadership and communication skills.
Comprehensive knowledge of business needs, financial reporting and productivity requirements.
Knowledge of all cleaning procedures, equipment, and supplies.
At least 5 years supervisory experience in guest room of hotel housekeeping operations preferably in 5- star environment.
Must be able to get along with co- workers and work as a team.
Must be able to work various shifts including weekends and holidays.
Bachelor degree is required. Certified MORS trainer is preferred. Management knowledge is preferred.

Training & Development
Insurance
Uniform
Employee Shuttle Service
Meal
Bonus

Cập nhật gần nhất lúc: 2024-03-15 22:55:27