Housekeeping Supervisor - Giám sát Buồng Phòng

Supervise the implementation of housekeeping standards and procedures in relation to:
• Solve employee grievances
• Perform Room inspections
• Ensure guest valet is processed and delivered in a timely manner
• Perform Room allocations
• Valet service
• Bathroom service
• Ensure consistency within the department
• Co- ordinate special projects (eg site rooms, vermin control, window, and carpet cleaning, room inventories)
• Manage storage areas
• Liaise with Front Office for guest and hotel requirements
• Management of lost property for the hotel
• Prioritise arrival rooms
• Distribution and collection of keys
• Ensure you have complete knowledge of room types, layouts, and facilities
• Recommended changes to these standards and training needs on an ongoing basis
• Maintain stock levels
• Complete stock takes as required
• Management of all incoming and outgoing calls
• Cleaning service
• Manage all special requests made by guests
• Linen maintenance
• Maintain current and thorough knowledge of all housekeeping systems
• Maintain adequate stock levels
• Open and close the shift and ensure effective shift hand over
• Bedroom service
• Conducts shift briefings to ensure hotel activities and operational requirements are known

Required Skills
• Able to speak, read and write English
• Organizational and training abilities
• Proficient in the use of Microsoft Office
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Qualifications
• High School or Diploma in Hotel Administration, Hotel Management or equivalent
Experience
• Type and level of experience required may vary slightly based on size and complexity of operation
• 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

- Health care insurance
- Service charge as revenue
- International working environment
- Uniform, accommodation, transportation and meal are provided
- 24/7 accident insurance
- Rest & Relaxation, Repatriation Allowance
- Relocation and Home Leave allowance

Cập nhật gần nhất lúc: 2024-04-13 03:00:41