Housekeeping supervisor

Reports engineering failures and breakdowns and follows up on repair schedules
Executes departmental administration filling in forms and checklists as required on time
Oversees the condition of plants both within and outside the villas and reports any problems to immediate supervisor
Oversees the cleanliness and maintenance of housekeeping pantries ensuring par stocks are properly in order
Maintains and adheres to the policy regarding lost and found and reports any security concerns to supervisors
Assigns villas for cleaning as per schedules and monitors the cleaning process
To attend to any ad hoc guests requests ensuring that they are is properly attended to
To oversee the turndown process ensuring specially requested times are adhered to.
Oversees the issuing, controlling and application of housekeeping cleaning chemicals
Oversees the mini bar operation ensuring bars are restocked in a timely and efficient manner
Directs and controls all subordinate Villa Attendants to ensure that all day to day operational matters are handled on time and guest expectations are met
Ensures that vacant rooms are cleaned on time, checks them on completion of cleaning and reports back to housekeeping once complete
Job Description
Coaches, counsels, disciplines and develops subordinate employees
Handles customer complaints if possible, or reports them to supervisors.

Attends meetings and training as required by supervisors.
Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
Interacts with guests actively soliciting feedback
Is fully conversant with all health and safety, fire and emergency procedures.
Is polite and professional in any situation where the image or regulation of the hotel is represented.
Performs additional duties as directed by supervisors.
Maintains a high standard of personal hygiene, dress, uniform, and body language.
Ensures that all activities are carried out honestly, ethically, and within the parameters of Vietnamese Law.
Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
PERFORMANCE EVALUATION CRITERIA
Individual performance vs. hotel standards
Quantity and nature of guest comments and complaints
Attendance at scheduled training sessions
Achievement of the goals and objectives of the department

Contribution of social insurance, health insurance and unemployment insurance based on total salary (from probation period).
Free training courses from basic to advance by Banyan Group Academy.
12 to 14 days annual leave.
Young and dynamic working environment.
Free- provided Bao Viet health and accident insurance.
Free- provided accommodation with full- equipped and modern facilities according to Banyan Group standards (Electric water heater, AC, TV, internet, cable TV).
Receiving 100% of salary during probation time.
Additional of Service Charge bonus & others attractive allowances.
22 standard working days per month.
Other attractive bonus policies for encouragement and motivation
Positive career development opportunities.

Cập nhật gần nhất lúc: 2024-06-30 12:40:03