Familiarizes and enforces the IHG HR framework including systems of:
o Induction and orientation
o IHG Brand Standards
o Merlin and all relevant applications
o Colleague Engagement Metrics
o Employee Administration
o Familiarizes and enforces local HR policies and procedures
• Manages the Colleague Accommodation/Residences and all facilities related to the Accommodation/ Residences, ensuring compliance with all Corporate, area and hotel policies and procedures; and current local and government regulations pertaining to employment practices
- Manages the Colleague Accommodation in line with the Hotel Benefits Matrix by level.
- Maintains a balance between individual colleague needs and fairness and hotel policies.
- Liaises with individuals outside the hotel including, but not limited to, Welfare and Activity providers, tour operators, government officials, colleges and universities, competitors and other members of the local community
- Assists the Human Resources Director, where appropriate, in the development and preparation of the Hotel’s Strategic Plan, Marketing Plan and Goals Programme
- Ensures clear lines of communication exist to disseminate information affecting employer - employee relations, employee activities and hotel policies and programmes
- Maintains and updates files on employee accommodation records.
- Maintains effective communications at all levels of management and staff
- Works closely with the Hotel Human Resources Manager, Recruitment Manager and the HR team to ensure a warm welcome for all colleagues.
- Assists in maintaining and creating a positive atmosphere within the hotel and Accommodation that allows for open two way communication that ensures morale and productivity reach the highest possible levels
- Prepares and submits periodic reports for management’s use in accordance with Corporate and government requirements, such as personnel inventories, health and safety, accident reports etc.
- Contributes to the development and implementation of improved methods of work and better utilization of staff in all areas
- Counsels hotel personnel as needed in the role of HRM Welfare & Activities warrants, maintain confidentiality as appropriate. Advising colleagues that information which may impact Hotel operations should be reported to their Manager or to the HRM / HRD, failing which you will do this.
- Ensures applicable laws, regulations, IHG policies and procedures, and union agreements are followed in relation to Grievance and Disciplinary procedures. Consults with department heads on appropriate actions and recommends to management final action to be taken in regards to incidents or behavior at the Accommodation/residences.
- Implements and monitors an effective employee relations and welfare programme in the hotel
- Participates in developing and implementing programmes to ensure employee security and safety at the Hotel and the Accommodation/residences
- Ensures all staff facilities are maintained in good order and meet hotel’s cleanliness standards
- Deals with all problems relating to individuals in an understanding, caring and confidential manner
- Ensures all staff are aware of company benefits and make these available via notice boards in the Accommodation.
- Monitors present and future trends, practices and systems in the Colleague Accommodation field and makes recommendations as appropriate
- Serves as a member of the Union negotiating team and actively participates in the establishment of Union agreements
- Oversees the implementation and administration of Union agreements
- Maintains a record of Disciplinary Procedures, conducts disciplinary meetings and completes the necessary documentation as necessary in relation to the Accommodation/Residences.
- Ensures that all staff abide by the Accommodation rules and regulations
- Contributes towards regional activities as directed
- Works with the HRD and Dir Finance in the preparation and management of the Department’s budget
- Be responsible for keeping the Colleagues and Accommodation property safe and secure, to participate in Fire Life safety. Work with Security to ensure an Evacuation Plan is in place.
- Perform any other duties which may be assigned by the management from time to time
