Job Description
Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions, and provide input on possible improvements.
Working with Others
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Policies and Procedures
Maintain awareness of undesirable persons on property premises.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Exchange information with other employees using electronic devices (e.g., two- way radios, phones, email).
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
Enter and locate work- related information using computers and Marriott systems/programs.
Collaborate with management to develop and carry- out ideas and procedures and set goals to continuously improve department performance around guest and employee satisfaction scores.
Assists Management
Perform other reasonable job duties as requested by management.
Communication
Core Activities
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages.
Safety and Security
Speak to guests and co- workers using clear, appropriate and professional language.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
Support all co- workers and treat them with dignity and respect.
Maintain confidentiality of proprietary materials and information.
Verify and development activities are linked to the organization’s mission and vision. Assist with development and learning delivery of brand and service- related topics. Planning and execution of key activities. Promote a fun and relaxing atmosphere. Provide information about available facilities and activities. Observe activity and respond appropriately in accordance with local operating procedure in the event of an emergency.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Collaborate with management to formally recognize hourly employees&039; performance contributions.
Develop and maintain positive and productive working relationships with other employees and departments.
Talk with and listen to other employees to effectively exchange information.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Protect the privacy and security of guests and coworkers.
Follow all company policies and procedures. Follow all safety and security policies and procedures. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by management.
Physical Tasks
Listen to hourly employees&039; suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
