Ensure all reporting and servicing deadlines are met in a timely basis.
Resolve associate complaints.
Support and uphold hotel philosophy concerning hiring, associate relations, supervision, and disciplinary action.
Prepare and maintain files, reports, letters, memorandums, and other relevant business documentation.
Provide hotel- wide communication vehicles and interact in courteous and professional manner with all guests, associates, and community members.
Conduct salary/benefit surveys of the local market and recommend enhancements of the hotel’s compensation plan.
Prepare and maintain operating budget.
Supervise, direct, coordinate, influence and persuade associates to maintain service standards of hotel.
Develop, maintain, and coordinate hotel training programs that provide for specific skills training and management/supervisory development, including anti- harassment and anti- discrimination training.
Monitor staff turnover and recommend changes and improvements.
Other tasks as assigned
Assist in recruitment and interviewing of candidates for all positions.
Participate in the budget process as it related to staffing, productivity, benefit costs and labour relations costs.
Provide guidelines, direction, and support in the administration of the disciplinary process.
Develop, direct and oversee overall hotel recruitment and hiring activities strategies for all Expat and National positions.
Oversee and investigate all associate relations and labour- related matters as they relate to federal, state, and local employment laws.
Maintain and administer employment, salary, benefit, and incentive programs.
Deal effectively with guests and workplace colleagues from a variety of cultures work effectively in a team.
Establish and implement annual objectives for the Human Resources Department.Respond in courteous, professional and rapid manner in order to resolve all guest and associate difficulties.
Supervise associate’s performance.
Direct administration of performance appraisals in all departments.
