Position Overview
The Human Resources Manager is responsible for managing the hotel’s HR functions, including recruitment, training, performance management, employee relations, compensation & benefits, and compliance. This role ensures that HR practices support the hotel’s strategic goals and foster a positive, professional, and productive working environment.
Key Responsibilities
Recruitment & Staffing
Develop and maintain a talent pipeline for key hotel positions.
Work closely with department heads to understand hiring needs and workforce planning.
Manage end- to- end recruitment processes to attract, select, and onboard qualified candidates.
Training & Development
Identify training needs and coordinate learning programs for staff at all levels.
Support leadership development and succession planning initiatives.
Monitor onboarding programs to ensure smooth integration of new employees.
Employee Relations & Engagement
Promote a positive work environment through communication, recognition, and feedback.
Handle employee grievances, disciplinary actions, and conflict resolution in a professional and fair manner.
Lead employee engagement activities to boost morale and retention.
Performance Management
Ensure the performance review process is timely, fair, and constructive.
Support departments in setting KPIs and conducting performance appraisals.
Provide guidance on performance improvement and career development plans.
Compensation & Benefits
Ensure compliance with company policies and local labor laws.
Administer payroll, benefits, and employee incentives in coordination with Finance.
Recommend adjustments to compensation structures as needed to remain competitive.
Compliance & Policy Implementation
Ensure legal compliance with labor regulations, health & safety, and social insurance.
Develop, update, and implement HR policies and procedures in line with legal and company requirements.
Maintain accurate HR records and documentation for auditing and reporting.
HR Reporting & Strategic Planning
Support the General Manager and leadership team with HR insights and recommendations.
Contribute to HR strategy aligned with business objectives.
Prepare monthly HR reports on headcount, turnover, training, and other key metrics.
