* Summary: This opportunity is within our industry leading Institutional division, which offers comprehensive chemical products and solutions to meet the needs of customers across the entire food service, hospitality, laundry and building care service industry.
This is a really exciting opportunity for individuals with a passion for hospitality and hygiene to take a step into Account Management and Consulting.
You will serve as the face of AIM for your customers, providing recommendations on advanced cleaning and sanitation processes, programs and equipment to create cleaner, safer, and healthier environments and drive a positive guest experience.
The Hygiene Chemical Application Specialist is ultimately responsible for management of key accounts as well as working with our customers, to develop product and service strategies for mutual benefit including chemical solutions, equipment (Taski and Ware washing machines) and service maintenance contracts
This is a great role for the right person to join a truly dynamic business and very focused team. AIM is enjoying great success, by providing expertise, value and service to their customers, and by being very different from their competition.
* Department: I&L Division specialized in:
Washrooms Hygiene Management Services
Air Diffuser Systems/ Air Care
Hygiene Chemical Solutions
Cleaning Tools
* Performance Objectives
Manage service and maintain excellent relationships to assigned accounts
Conduct periodical service calls:
Check all schedules for your accounts – TCS (Technical Service Staff)
Send monthly schedule to Diversey – Only Diversey accounts
Check the output tech service
Summarize actions, solutions, advice
Review the output
Send the output
Communicate directly with client to solve any issues
Ensure all outstanding issue with clients are being handled by team
Conduct refresh training as per agreed commitment in contract
Training attendance
Training evaluation
Conduct Management Reviews periodical basis – as per contract commitments and following AIM formats
New account implementation:
Prepare implementation plan
Coordinate dispenser installation with Technical Service
Manage, following matrix orgo, successful implementation of new account
Conduct the training and implementation
Ensure all mandatory sign offs are performed with client, filed and uploaded to CRM
Prepare Proposed Cleaning procedures (Wall charts, job cards etc.)
Prepare training material
Collaborate with Business Development (BD):
Consult on product strategy if required
Consult on Surveys performed by BD
Support complex survey and audit new accounts
Consult on trials if required
