Idle Cargo Controller

This position works in Import team, responsible for handling long idle import-export shipments and claims for cargo loss and damage.
- Be responsible for monitoring and handling issues of long idle import-export shipments:
+ Coordinate with vendors to handle re-export, disposal, and liquidation shipments
+ Escalate political issues or exceptional circumstances to the legal department; coordinate with lawyers, customs and police to solve issues
+ Handle manifest amendments for import shipments
+ Support customers in the procedure, discounts on charges to enforce, and encourage customers to clear cargo.
+ Send idle notifications to customers
- Handle claims for cargo loss and damage:
+ Check surveyor’s invoices prior to payment.
+ Appoint a surveyor as instruction from the claims team
+ Send a formal notice and consult customers about claim procedure
+ Collect documents to support the investigation
+ Keep CMA CGM Head Office informed of all the further developments
+ Send notification of incidents to Claim Team regarding cargo loss and damage’s issues
- Improve quality provided for customers through analyzing and alerting idle status, potential risk, and trend of long idle business.
- Negotiate with ports, partners, and vendors to cut down the costs for long idle shipments.
- Update daily/monthly reports to local management and Head Office.
- Continuously update Customs regulations and news

- Education: College/ Bachelor degree; major in Sea Transportation, Export- Import, International Business, Foreign Trade, International Business,...
- Computer: an intermediate level of MS Office.
- Language: Good English communication
- Skills: Problem Solving, Excellent Communication
- Personalities: Patient, Courteous, Persuasive, Customer Service mindset, Proactive.
- Experiences: : 2-3 years working experience in a shipping company

Healthcare & Personal Life Insurance

12 Annual Leave

Teambuilding

Cập nhật gần nhất lúc: 2022-06-25 03:23:03