IELTS Customer Service Officer

Handle other test- related requests from test takers when needed.
Cross- sell relevant IDP services where appropriate.
Answer first level enquiries received in person, by mail, email or telephone on relevant aspects of IDP IELTS in a friendly and professional manner.
Process other relevant administrative procedures (payment confirmation, test fee refund, additional results, etc.).
Maintain filing system of IELTS materials and ensure tight security is upheld at each touchpoint.
Support other back- office tasks when needed
Process all and handle relevant first level feedback and comments in a timely and professional manner.
Assistance in other matters pertaining to IELTS and other examinations administration.
Make sure that information brochures/ leaflets are available on all information at all the time for customers.
Instruct and register IELTS test takers from different sources.

Integrity – being honest, confidential and ethical.
Dependability – being reliable, responsible, multi- task, and handle tasks under high pressure.
Minimum 2 years of experience working in a customer service/sales environment, preferably in the services industry.
Concern for Others – teamwork, being sensitive to other’s feelings, understanding and helpful on the job.
Cooperation – being pleasant with others on the job and displaying a good- natured, cooperative attitude.
Good communication skills (in both Vietnamese and English)
Attention to detail – being careful about detail and thorough in completing tasks.

Annual bonus
Attractive salary
Premium private healthcare insurance
15 days annual leave, 10 days sick leave

Cập nhật gần nhất lúc: 2024-11-14 06:35:03