Implementation Specialist

Account Management & Client Relationship:
Foster strong, long- lasting relationships with North American clients, serving as their primary contact.
Regularly review and analyze customer accounts and usage to identify potential for upselling, cross- selling, and improvement.
Efficiently guide new clients through the onboarding process, ensuring they understand our offerings and the value that our products bring to their business.
Customer Experience & Satisfaction:
Work closely with sales, product, and support teams to ensure a cohesive approach to client needs.
Address and resolve customer issues promptly, maintaining high satisfaction standards.
Proactively collect customer feedback to assess satisfaction levels and service effectiveness.
Develop strategies to improve the onboarding process, enhance overall customer experience, and foster loyalty.
Reporting & Analytics:
Regularly report on account status, including challenges, successes, and opportunities, to internal stakeholders.
Utilize CRM software and data analytics tools to track and analyze customer interactions and trends.

Strategic thinking and adaptability in a dynamic environment.
Proficiency in CRM software and Microsoft Office Suite.
Fluency in English and familiarity with North American business culture.
Outstanding presentation and public speaking skills.
Wordpress experience is not necessary, but is preferred.
Proven ability to identify and capitalize on client opportunities within an account management context.
Exceptional interpersonal, communication, and problem solving skills.
Available to work in Pacific Standard or Eastern Standard time zones (about 11pm- 7am VNT)
Minimum 2 years of experience in account management, customer service or related fields.
Willingness to work permanent night shifts to align with North American business hours
Bachelor’s degree in Business Administration, Sales, Marketing, or related field.
Ability to work cross functionally

Overnight pay premium
Free English class for everyone 2 lessons per week
Chance to work in an international team and professional working environment
Opportunities for professional growth and career advancement within the company.
Supportive team environment with a focus on shared success.
13th- month salary bonus
Vacation leave up to 22 days per year
Lunch allowance and free drinks (coffee, tea, snack ...)
Premium health insurance package
Competitive salary with commission and bonuses.

Cập nhật gần nhất lúc: 2024-03-15 09:15:13