Implementation Specialist (Remote | Night Shift)

Key Responsibilities:

Account Management & Client Relationship:
Foster strong, long- lasting relationships with North American clients, serving as their primary contact.
Efficiently guide new clients through the onboarding process, ensuring they understand our offerings and the value that our products bring to their business.
Regularly review and analyze customer accounts and usage to identify potential for upselling, cross- selling, and improvement.
Customer Experience & Satisfaction:
Proactively collect customer feedback to assess satisfaction levels and service effectiveness.
Develop strategies to improve the onboarding process, enhance overall customer experience, and foster loyalty.
Work closely with sales, product, and support teams to ensure a cohesive approach to client needs.
Address and resolve customer issues promptly, maintaining high satisfaction standards.
Reporting & Analytics:
Utilize CRM software and data analytics tools to track and analyze customer interactions and trends.
Regularly report on account status, including challenges, successes, and opportunities, to internal stakeholders.

Proven ability to identify and capitalize on client opportunities within an account management context.
Available to work in Pacific Standard or Eastern Standard time zones (about 11pm- 7am VNT)
Strategic thinking and adaptability in a dynamic environment.
Minimum 2 years of experience in account management, customer service or related fields.
Willingness to work permanent night shifts to align with North American business hours
Outstanding presentation and public speaking skills.
Proficiency in CRM software and Microsoft Office Suite.
Wordpress experience is not necessary, but is preferred.
Bachelor’s degree in Business Administration, Sales, Marketing, or related field.
Exceptional interpersonal, communication, and problem solving skills.
Ability to work cross functionally
Fluency in English and familiarity with North American business culture.

Free English class for everyone 2 lessons per week
Office allowance and free drinks (coffee, tea, snack ...)
Opportunities for professional growth and career advancement within the company.
Supportive team environment with a focus on shared success.
Overnight pay premium
Vacation leave up to 22 days per year
Competitive salary with commission and bonuses.
Premium health insurance package
13th- month salary bonus
Chance to work in an international team and professional working environment

Cập nhật gần nhất lúc: 2024-04-30 22:45:17