Implementation Specialist (Support-Service Experience, Nightshift, Good English)Urgent job Dicentral Vietnam Company, Limited

This role is an onsite opportunity.
We value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more!
As a Implementation Specialist, you will:
• Serves as the primary point of contact during the software (SPS & Gentran) implementation process for the customer, with assistance as needed from implementation supervisor.
• Manages customer expectations and project scope.
• Follows the TrueCommerceEDI Project Management Methodology (PMO) on all projects.
• Assists the customer with the integration testing process, including understanding of basic integration functions and BSP mapping changes for assigned ERP packages.
• Actively contacts and follows- up with customers to drive continuous progress on the completion of their project.
• Identifies and communicates implementation issues and escalate to the appropriate parties.
• Meets monthly go- live and quality targets as determined by TrueCommerce management.
• Manages implementation tasks and coordinates activities with the customer, trading partners, SPS and other implementation team members.
• Manages setup within TrueCommerce. Conducts testing for customers.
• Assists the customer with usage of the TrueCommerce software.
• Assists the customer with the EDI testing process, including analyzing test results and advising the customer on steps required to fulfill testing requirements.

• Requirements (must have): Good English (verbal and written), work at nightshift.
• Client service implementations, business to business, and/or computer support/service experience (in IT company is a plus).
• Years of experience: 1 year +
• Prior experience in training customers on application software including conducting training webinars or one- on- one customer training sessions.
• Experience with Microsoft Office and Internet applications required.
• Project management knowledge or experience is required.
• Experience in working with high volume customers and/or tasks with proven ability to keep organized and multi- task.
• Experience with business systems such as Microsoft Great Plains, AX, Dynamics, QuickBooks, Sage, SAP or NetSuite is a plus.
**Working location: 5th Floor, Helios Building, QTSC Software, Dist. 12, Ho Chi Minh Viet Nam
**Working hour: nightshift from 10:00 PM to 07:00 AM. (30% nightshift salary, shift allowance)

Bonus, 13th month Salary

Health Care & Accident Insurance For Employee and Relative

12 annual leave days and 2 personal leave days

Cập nhật gần nhất lúc: 2024-04-03 11:52:07