Import Customer Service Executive (Freight Forwarding)

Job Description

Quotation Handling
Receive quotation requests from Sales or customers.
Compare at least three quotations and update the shared pricing file.
Contact agents or shipping lines to obtain competitive import rates.
Booking & Documentation
Request draft B/Ls from agents and update customers on shipment schedules.
Send pre- alerts to the documentation team, verify debit notes from agents, and ensure telex/original B/L release.
Arrange bookings and follow up with shippers on cargo readiness.
Monitor vessel movements, confirm shipment details, and send final B/Ls to customers.
Arrival Notice & Payment Coordination
Ensure all steps after cargo arrival are handled smoothly:sending arrival notices, coordinating warehouse handling, payment, and EDO issuance.
For customs clearance shipments: transfer EDO to logistics team and follow up on declaration, clearance, and delivery.
Issue Resolution
Monitor and resolve issues arising during loading/unloading or shipment transit.
Document Management & Reporting
Prepare and submit weekly/monthly reports to the Manager.
Submit documents (B/L, invoice, etc.) to Accounting as required.
Manage shipments under assigned Sales accounts and import consol boxes.

Job Requirements

Solid understanding of logistics operations and international shipping processes.
Bachelor’s degree in Logistics, International Business, Foreign Trade, or related fields.
Minimum 2 years of experience in Import Customer Service or similar roles in the freight forwarding industry.

Good command of English (both spoken and written).
Proficient in MS Office (Word, Excel, PowerPoint), Outlook, and Internet applications.

Strong customer service mindset and attention to detail.
Excellent communication and negotiation skills.
Ability to work independently under pressure.

Honest, responsible, proactive, and team- oriented.

Du Lịch, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Phụ cấp thâm niên, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2025-10-12 08:05:03