Resolve billing discrepancies and discrepancies against client SOP’s.
Employees may also have additional responsibilities in accordance with supporting a specific department and be tasked with specific, individualize assignments.
Resolve issues respective to client requirements, data input- general customer service inquires related to tracking & tracing.
Customer Service responsibilities include maintaining communication with vendor, shipper, customer, carrier and overseas agent throughout the process and choosing proper routing appropriate to the customer’s needs.
Operation duties to include coordination with shippers, trucker, Shipping Lines/Co- loaders and overseas agents for export of shipments.
Complete process of shipment includes arranging for pick- up, booking, document preparation (BL, Invoice, certificate of origin, export permit declaration and/or AMS/IFS/ACI/AFR filling, if applicable) forwarding, follow- up tracking and tracing to final destination.

Good English and more foreign languages like Chinese, Japanese, etc. are advantages.
Having experience from 1 years.
Having experience customer service is an advantage.

Professional working environment, friendly community colleagues
Working hours: Monday – Friday (morning: 8h00 – 12h00; afternoon: 13h30 – 17h30) and Saturday morning (8h00 – 12h00)
Full participation in the social insurance, Medical Insurance

Cập nhật gần nhất lúc: 2024-07-27 18:45:03