Inbound Call Center

- Handling customer&039;s inquiry, request & complaint via incoming calls, chat. Facebook & email.
- Identifying and analyzing customers’ needs to give tailored solutions
- Work closely with Digital Project team to provide requirements on Support Center digitalization/ execute testing/ understand new products/processes
- Reporting directly to Support Center Team leader
- Adapt to changing in system/service and keep all team members informed of changes in policies, procedures, and product update as well as customer campaigns
- Monitor detection systems (VRM) and ensure that all cases are attended urgently after created. Take proper action to prevent further fraud transaction on the credit/debit card account by blocking the card.
- Discovering customer’s financial needs to have a suitable recommendation

- Demonstrate initiative and positive attitude
- Communication, problem solving and analytical skills
- Degree in Banking/Finance/Business with approximately 1- 2 years of relevant experiences with Contact Center
- Working knowledge of Contact Center processes and systems
- Knowledge of banking products and services are preferred.
- Experience in digital service channels including live chat, email, social care are important.
- Working on flexible shift (24/7- include night shift)
- Open minded and digital mindset is preferred

- 12 days annual leave per year
- Year- end bonus based on performance rating
- 13th- month salary
- Professional working environment

Cập nhật gần nhất lúc: 2024-07-12 13:50:05