Sales Assistant Job description:
Primary responsibilities.
Responsible for supporting sales staff by providing selling price computation, administrative, clerical, and customer support. Follows up with customers, completes orders, and processes sales leads.
• Direct sales leads to appropriate member of sales team.
• Processing sales data and progress reports.
• Calculating selling price and make quotation to customer.
• Ensure high levels of customer satisfaction through excellent sales service.
• Handling customer complaints or handing customers on to management, answering questions about product or warranties.
• Ensure all client information is correct.
• Respond to emails, phone calls, and other forms of correspondence.
• Handling inquiry, sales order, sales contact.
• Providing customers with information on pricing and product availability.
• Follow all company policies and procedures.
• Maintain client database.
• Analyze sales reports.
• Answering telephone calls and assisting customers.
• Promote and sell products and services.
• Resolve promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices.
• Handle billing issues.
• Following up on sales leads.
• Handling selling price computation and sales contract for sales team.
• Tracking sales order and perform data entry in system when orders are completed or changed.
ADMIN SCOPE
• Submit tax, social insurance, labor and other report to local authority.
• Manage relocation process and work permit for expat candidates to Vietnam and take care of visa issues for visitors/ colleagues to over- sea for business trip.
• Negotiate and purchase office supplies and furniture, office equipment, etc. in accordance with Company’s
• Manage incoming and outgoing documents, documents record book and other office files in order to keep all files in an orderly manner and prepare filling system direction for users.
• Understand about office hygiene, safety and security procedure.
• Coordinate, monitor company events, staff activities with detailed plans.
• Assist in HR admin work: manage time attendance and leave record, overtime record, coordinate on- boarding and off- boarding process.
• Handle travel arrangement (book hotel and tickets, arrange cars, arrange visa, etc.) …), parking for the staff, house leasing for expatriates, etc
• Perform receptionist and phone operator tasks.
• Manage service contracts, filing in the most organized and clear manner.
• Have ability to negotiate with service suppliers for best services and cost effectiveness.
• Manage assets, office facilities and maintenance.
• Support paper work of maintenance Job for technical team.
• Manage all office expenses and support employees on claiming process.
• Prepare monthly Admin reports as advised.
INVENTORY MANAGEMENT SCOPE
• Organizes and maintains warehouse and inventory areas for efficient merchandise and spare part storage and handling; maintains labeling system on each stock item scientifically.
• Issues inventory to customer and workshop. Manually pre- picks stock items from multi- level racking which is specified in the delivery note documents. Completes all necessary paperwork for issued inventory and forward to supervisor accordingly.
• Conducts weekly cycle counts of inventory based upon computer- monitor suggested re- order listing. Conduct physical count annually.
• Utilize mainframe computer terminal to properly account for issues, returns, receipts and safe stock planning of inventory. Inputs data of inventory into software adhere to stick accounting procedure in this regard.
