Infrastructure Support Administrator

Responsible for monitoring the performance of devices, troubleshooting problems and responding to operational issues including, networking, systems configuration, systems patching, system backups, Microsoft 365 support etc.
Network Operation Centre (NOC)- monitor and resolve issues

Diagnosing and troubleshooting network errors;
Serve as a NOC expert associated with content, processes, and procedures associated with Infrastructure systems.
Tracking and documenting network issues and compiling incident reports;
Overseeing the safe installation of hardware systems;

Level 2 Support

Using KB, SOP, and basic troubleshooting to research and diagnose issues prior to passing to L3;
Participate in 24/7 on- call rotation and be available for after- hours support as needed.

Server Patching – primarily weekends

Identifying and fixing flaws in the software, releasing fixed packages, and verifying installation;
Ensuring compliance and security updates.
Maintaining updates to operating systems (OS), third- party libraries, software, and applications;

Must have:

Experience in performing network maintenance, system upgrades, patches, security configurations, and equipment monitoring using SolarWinds or native cloud tools and problem diagnostics;
Foundational understanding of networking, including HP/Aruba with Palo Alto- SD- WAN at layers 1 and 2 and CCNA level;
Experience with server patching and level 2 support for large infrastructure;
Minimum of 2 years of experience as an Infrastructure Operations Engineer or similar roles;
Solid experience with Oracle, Ubuntu;
Hands- on experience with Database Oracle, DB2, MS SQL Server, and MySQL;
Experience with public cloud (Oracle, AWS, Azure, Alibaba Cloud);
Good written and verbal communication skills in English.
Strong experience withWindows Server, Linux;
Good understanding of application knowledge, deployment, CI/CD;

Nice to have:

Knowledge of service management frameworks such as ITIL utilizing ServiceNow
Experience in Systems Infrastructure management and monitoring for Global Healthcare Manufacturing Enterprise
Understanding/Knowledge of global security frameworks and standards like CGMP, HIPAA, CIS, NIST, FIPS

Free technical learning courses, foreign language courses (English, French);
Flexible working hours, no fingerprint timekeeping;
Attractive salary;
100% of the salaryis paid during the probation period;
Social insurance payment is based on the full salary to keep your full benefits;
A premium healthcare package (PVI 24/7 health insurance package + an annual health check- up);
We are a global company, with many offices and projects all over the world (opportunity to travel to other countries where there are Pentalog offices);
Enjoy bonding activities like team building, summer holiday, Christmas party, Happy hour etc.
Company equipment: devices and subscriptions used for work (Laptop, Case, Smartphone etc.);
Paid annual leave: 26 days (11 holidays +15 vacation days);
Enjoy interesting activities: Coding challenges, PentaBAR, Hackathon etc.;
Possibility to develop your career within an international company;
We provide a professional roadmap, support, and onboard training;
Work in Agile teams, enjoy good teamwork, and work in a professional working environment;
Working days: 5 days/week: from Monday to Friday (we don&039;t encourage working overtime, as we value our colleague’s personal time);

Cập nhật gần nhất lúc: 2024-03-03 23:54:16