Inside Sales/Sales Support Executive

· Create necessary company documentation in order to set up customer and its shipment handover to Operations (JI, etc.).
· Work with company ticketing system according to given SOP until ticket is closed.
· Support Sales Executive in term of follow customer documentation for new customer/new instruction such as customer company register, Por Por 20 and others document relating to customs clearance process.
· Be standby for customer in case of operational issue and solve or escalation in order to involve account owner on time
· Actively introduce and build up relationship with customer
· Actively update costs and selling rates in coordinate with Account Owner
· Procurement of costs: Overseas contact for rate request after get information from Sales Executive.
· Actively quote within standard KPI the customer for new enquiries and new lanes
· Help to promote growth of business of customer with Rhenus by developing relationship and upselling existing and new business.
· Prepare official quotation and submit to customer on timeline. KPI: General cargo 1 days, other 2 days
· Build up relationship with the counterpart at customer’s premises, but the Sales Support do not perform the tasks of a full- fledged Key Account Coordinator
· Arrange and prepare others information per management assignment and response to enquiry timely including others special assignment:
Support to qualify potential customer to Sales Executive: sales campaigns, cold calls etc. (outside of daily tasks of account owner to sales support)
Any others job assigned by superior

High attention to detail
Good knowledge of freight forwarding and logistics service
Good geographical knowledge, both global and locally.
Good command in written and spoken English
Bachelor’s degree or higher in business, logistics or any related fields
At least 1- 2 year(s) experience in marketing, freight forwarding business or related fields
Possess strong interpersonal skills and be able to work independently
Knowledge in computer system and Microsoft Office, Word

Chế độ bảo hiểm, Du Lịch, Đồng phục, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-08-21 11:10:03