Instant Service Agent

• Abides by principles of guest privacy
• Attends to all guest queries and requests promptly
• Report on logbook daily
• Records all entries on traffic sheets
• Process all incoming and outgoing calls accurately and courteously
• Handles guests needs or requests and reports complaints to the Telephone Supervisor
• Assists guests with international calls and directory queries
• Calls guests by name whenever possible
• Maintains a clean work environment
• Pages guests in co- operation with concerned departments
• Maintain Hotel Information
• Records and controls accurately wake up calls
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• Pages staff member when requested
• Aware of local telephone listings and frequently dialed numbers
• Maintains detailed knowledge of the Hotel’s fire, life and safety system
• Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
• Advises defects on switchboard equipment to Supervisor
• Bill call costs

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Proficient in the use of Front Office System
• High School or Vocational Certificate in Business Management, Business Study or equivalent
• 1 year experience in customer service or switchboard operator.
• Able to read and write English

- Other benefits per Vietnam labor law.
- Participating job training, skill training by international hotel standards.
- Annual Health Check
- Uniform
- Full Insurance policy per current labor law.
- Hotel&039;s Activity
- Monthly service Charge
- Duty Meals
- Accident Insurance 24/7

Cập nhật gần nhất lúc: 2026-01-03 18:20:03