Insurance Officer (English)/ Chuyên Viên Bảo Hiểm (Tiếng Anh)

General purpose of the position
- Provide best direct- billing services to patients
Key duties and responsibilities
Direct billing for insured patients
- Check charges for case by case confirmation on direct- billing coverage
- Keep related people be updated on coverage and exclusions
- Daily check list of patients who have insurance, collect and update insurance information
- Follow- up and collect medical information to contact insurance for Guarantee of Payment (GOP)
- Consult and explain to patients about insurance and direct billing procedures
- Update coverage confirmation on HIS notes, via email, telephone, etc. for related people
- Follow- up patient charges to ask for extension of GOP if the charges exceeds previous GOP (s)
Claim & payment follow- up
- Collaborate with Billing group to collect payment
- Make payment request with all the completed claim set and send to companies including insurance providers and corporations
- Collect and check invoices to ensure patient signature, charges, price, company name, etc. are correct before process claims
- Provide/update additional information required by the companies if any
- Complete claim forms and supported document
Strengthen relationship with insurance providers
- Claim documents always completed and full of required information as expected
- Well understanding insurance policy and insurance products that provide the best explanation to insured patients
- All requests and addressed issues from insurance provider are careful investigated and response as quickly as possible to insurance provider
- Work with insurance provider with professional, straight forward and respected manner
Direct- billing
Help Desk
and others
- Response to all enquiries concerning direct- billing services of insurance & corporate
- Advise non- insured patients on insurance companies & products insurance products
- Do tarmac access and support for evacuation services
- Receive and solve all kinds of complaints concerning insurance.
- Provide supporting document for claim requested by insurance for non direct- billing cases.
- Get all claim paperworks completed for pay- and- claim insured patients.
- Assist front- line team in dealing with issues related to insurance and direct- billing services.

Experience: At least 4 years experience working in customer service- related jobs.
Qualification: University graduation (Must)
Skills and knowledge
- Ability to work under high pressure
- Negotiation and communication
- Customer Services skills
- Microsoft skills: work, excel
- Well–organized, seft- disciplined
Foreign language(s)
Fluent English (Must)

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-09-08 19:40:02