Responsibilities and essential job functions include but are not limited to the following:
Process Improvement and Optimization
Review adequacy of internal controls and governance for business unit and support center. Ensure Company policies and procedures are followed:
To carry out compliance audits in all stores in line with the current strategy. Highlighting areas of potential risk and shortcomings in company policy and procedures. Making recommendations at all levels to improve compliance.
Maximize business profitability through effective management of risk.
To ensure Company Policy and Best Practice are applied consistently and robustly across the business.
Have a detailed knowledge of all Company policies and procedures in relation to store operations.
- To provide support, advice and guidance to Partners, District Managers and Support Centre partners to ensure a proactive focus on risk management is maintained throughout the business.
- To conduct appropriate training in risk management to all Partners, District Managers and Support Centre partners.
Investigation:
Conducts complex projects requiring specialized knowledge in own discipline.
- To monitor, investigate and conduct interviews where necessary for internal and external losses by exception data.
- Carry out investigation into losses by known criminal activity.
- To detect, investigate and conduct interviews where necessary for internal and external theft, fraud, and other breeches of company policy in a professional manner and within legal and company guidelines. Attending and giving evidence in courts, industrial tribunals and disciplinary hearings as required.
- Prevent, detect, and investigate company losses/risk.
- Efficient interpretation of exception data to identify risk and ascertain an effective solution.
Safety and Security:
- To provide 24hr 365day emergency advice/support via a mobile phone.
- Coordinate with authorities to react to incidents happening at stores.
- Maintain effective communication with the Senior Managers, all partners, and Support Centre partners.
- To set up, monitoring CCTV/ Alarm systems for stores. Provide timely support for CCTV requests.
- Ensure the safety & security of facilities by conducting related projects.
Global Security and Resilience
- Provide timely reports and market updates to Starbucks Regional teams.
- Closely working with Starbucks Regional teams on Projects related to Security and Resilience.
- Conduct audit at vendor’s facility to ensure the alignment with requirements from regional team.
Decision Making & Risk Management: Decisions require the ability to examine problems or issues in new ways and apply guidelines, processes, and practices creatively.
- Communicate and update other team members as appropriate.
- Role in Strategy: Provides tactical information to support strategy development and execution.
- Providing partners with coaching, feedback, and developmental opportunities and building effective teams.
- Offers support, advice, and training in relation to risks to partners to increase awareness of best practice for dealing with loss prevention and compliance issues.
Independence & Problem Solving: Solve complex problems in own specialty area identifying key issues and underlying causes. Solves complex problems; takes a broad perspective to identify innovative solutions. Works independently with guidance in only the most complex situations.
Knowledge: Applies knowledge to a range of complex activities. Share own expertise with others. Requires in- depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services.
Others: Progression to this level is typically restricted on the basis of business requirements.
