INTERNATIONAL TICKETING AGENT

Trả lời giải đáp thắc mắc của khách hàng qua tổng đài. Liên hệ các bộ phận liên quan để giải quyết khiếu nại, xử lý các vấn đề liên quan đến việc đặt, hủy, đổi, chuyển vé máy bay, hành lý cho khách hàng.

Responsibilities:

• Resolve customer cases related to flight ticketing, including but not limited to rescheduling, corrections, changes, check-in problem.

• Issue tickets to customers via booking system.

• Escalate support cases as per company’s criteria.

• Manage airline health and CAPTCHA viewer.

• Achieve daily performance targets defined by the supervisor

• Ensure all cases are solved within required timeframe following company’s SOPs.

• 20 – 30 years old

  • Fluent in English both written and spoken.Preferably with TOEFL score 500 or above (TOEIC 650) or other certificate as same level.

  • Computer literate, familiar with online purchasing, social media, or mobile apps is a plus. Minimum typing skill: 50 words per minute

  • Good communication skills and problem solving skills

  • Certified for Abacus, Galileo, and/or Amadeus systems by either IATA , Airlines or GDS, a strong plus

  • Experience with GDS ticketing systems