Internship - CCSS

The Vietnam Internship Program (VIP) is designed for students who look for gain practical on-the-job experience during his or her graduation year or right after graduation. In this document, the final year students or recently graduated students are referred to as ‘Graduates’.

The objective of this program is to build suffice skills for graduates needed to embark on a successful career in banking. The program also aims to support on career opportunities for fresh graduates in the society where we operate.

Business description

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets.  Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

Benefit: 

• Get a real insight into working for an international bank.


• Given the opportunity to gain practical training and/or project work that will complement your academic studies, embedding HSBC's values while growing your career.


• Be challenged to use your talents and academic knowledge to add value to the bank and improve your professional and personal skills.


• Receive a monthly allowance of VND 7,000,000 gross


• Annual Leave Entitlement for full term is 3 days


• Learning benefit for learning through Future Skill Series in HSBC University

​In this role, you will:

• Provide critical support to the sales team to achieve sales excellence


• Process post application & sales process with internal stakeholders (eg; GWIS, FOL, CEPS fulfillment etc) to facilitate smooth delivery of customer service and sales. 


• Manage all dealership incentive (eg car dealer incentive etc) in a timely manner.


• Manage the reporting elements and generate trends/ analysis/ key statistics/ reports/ data to help improve overall efficiency, productivity and effectiveness of Outbound Sales


• Provide excellent customer services 


• Provide support to the WPB business by actively and reactively assisting customers for account enquiries and ongoing account maintenance.


• Act as Customer interface with Service Delivery - Ensure that customers’ needs are met by ensuring that facilities are executed efficiently and accurately


• Operational Excellence


• Assist line managers to highlight process deficiencies and recommendations


• Contribute by active participation to identify wok improvement to automate, centralize, migrate to ensure high efficiency in servicing customers.


• Eliminate non value added work without increasing risk to bank


• Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk by: 


• Remaining compliant with and ensures awareness of Audit and Group requirements and other internal guidelines.


• Ensuring strict compliance with government banking regulations


• Timely implementing internal and external audit points together with any issues raised by external regulators


• Stay vigilant and identify operational risks based on people, process, systems and external arising from fraud , unauthorized activities, error, omission , inefficiency, system failure and external events


• Report to line manager for assessing the impact and likelihood of risk materializing and vulnerability.

To be successful in the role, you should meet the following requirements:

• Good analytical skills with the ability to consider alternative and lateral solutions


• Ability to prioritize and work independently under pressure within a team environment


• Effective communication skills


• Fluency in both English and Vietnamese