Investigations Officer

Principal Accountabilities
Impact on the Business
Fraud reporting requirements to Group/ regional offices
Coordinate the information gathering and sharing with industry investigators and law enforcement officials to develop cases to prosecute alleged suspects and recovery of fraud losses.
Design and implement a training program to develop new and incumbent employees in the detection, prevention and investigation of fraudulent activity. Create and implement departmental policies and procedures, including ensuring that incidents are processed in an accurate and timely manner to meet compliance and regulatory guidelines.
Fraud Prevention and awareness training.
Customer / Stakeholders
Ensure that the high level of customer service is maintained when interacting with the customers.
Resolved escalated issues for customers or other HSBC departments using investigative skills to research and provide quick resolution.
Liaison with law enforcement agencies and other government, banking and security contacts
Leadership and Teamwork
Support Line Manager design/deliver fraud awareness/fraud detection training slides
Other duties or responsibilities may be assigned by Line Manager
Coordinate with other team members to ensure that the daily tasks are completed in a timely and accurately manner.
Operational Effectiveness and Control
Monitor key department indicators (qualities, prevention, detection, fraud setup, recovery) and makes recommendations on areas of opportunity.
Comply with the requirement of internal policies/ procedures and regulatory.
Coordinate information gathering and sharing with other Fraud units to improve processes and fraud prevention
Perform complex and special projects independently.
Monitor thorough completion, account investigation by staff and provides constructive feedback to include performance improvement if applicable

13rd Salary Payment
Incentive bonus
Insurance

Cập nhật gần nhất lúc: 2025-10-07 18:35:02