ISB Relationship Manager, WSB (GCB5)

If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wholesale Banking - HSBC Wholesale Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including: Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, , as well as a comprehensive range of financing solutions.
With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities. 

Corporate Banking - Corporate Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Corporate Banking is positioned as an essential partner to large and mid-market enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBC’s international network and broad range of market leading banking products and services.

We are currently seeking an ambitious individual to join this team in the role of ISB Relationship Manager, WSB (GCB5)

In this role, you will:

• Manage and responsible for his/her own assigned portfolio. Closely work the RM Support to ensure customer’s smooth transactions/ requests


• Maintain regular contact / dialogue with Products Partners / Global Relationship Team (GRM/GRB)  to explore all potential business opportunities 


• Grow and manage the portfolios of Wholesale Banking borrowing and high value non-borrowing customers in Vietnam.


• Deepen existing relationships and monitoring the credit risk associated with the portfolio, within the operating and strategic plans and in accordance with credit guidelines.


• Be the First Line of Defend to protect the bank from any Financial Crime Risk, escalate all potential risks / unusual activities to the management


• Client-oriented professional to pro-actively manage a complex portfolio of clients, becoming a trusted advisor to lead strategic dialogues with clients at a portfolio level through the understanding of specific business requirements and delivering creative and flexible customer solutions.


• Maximize customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfill customers' needs.


• Adhere to the consistent application of Group policy and adherence to regulatory, financial, and legal standards to minimise business and reputational risks


• Ensure responsibility for the delivery of efficient, accurate and timely processing of clients requests and transactions


• Ensure losses through operational failings are minimised

To be successful in the role, you should meet the following requirements: 

• Five years experience in Corporate Banking


• Motivated, positive and eager to learn


• Excellent verbal and written communication skills (English and Vietnamese)


• Knowledge of the Bank’s operational procedures and systems


• Proven track record in a client focussed environment


• Experience of working in a teamwork environment


• Proven  experience in identifying and managing the risks, issues and dependencies related to the business and in decision making


• Customer service and team skills promoting an environment of co-operation and trust, overcoming resistance where encountered


• An ability to get things done


• Possess drive and resilience


• Possess developed interpersonal skills


• Possess planning, organisation and time management abilities


• Ability to communicate, identify and analyse customer requirements, provide and sell need-based solutions to customers effectively


• Strong/fluent in Chinese speaking ability