IT Application Support (AWS)

OBJECTIVES:
• Training for specialists in the team.
• Plan, implement and deploy fulfill request on internal applications & related applications to best support business requirements;
• Analyze and fix issue on internal applications and related applications to ensure that it works stable;
KEY RESPONSIBILITIES
Daily Operations Support:
Ensure operational processes comply with company policies and regulations.
Monitor and maintain company systems and applications to ensure stable operation.
Troubleshoot and resolve technical issues that arise during operations.
Incident and Request Management:
Collaborate with relevant departments to quickly address issues.
Receive, categorize, and handle support requests from internal users.
Manage and track the incident resolution process from detection to resolution.
Process Improvement:
Participate in the company’s continuous improvement projects.
Propose and implement process improvements to enhance efficiency and minimize risks.
Reporting and Documentation:
Prepare periodic reports on the status of systems and applications.
Update and maintain user guides and operational documentation.
User Training and Support:
Guide and train internal users on how to use company systems and applications.
Assist users in resolving system and application- related issues.

• 2+ years of experience in application developer, DevOps, IT administrator... preferably in banking or financial businesses;
• English (Able to write and read English Document);
• Strong analysis & problem resolving skills;
• Strong proficiency in SQL and database management systems (e.g., MySQL, PostgreSQL, Oracle, SQL Server)
• Graduated from University/College, preferably in IT or technical areas…
• Strong troubleshooting issue skill in complex IT environment;
• Strong understand programming languages & frameworks which are belong to technologies: Java, Web API, .Net Entity Framework is a plus;
• Strong understand object oriented programming (OOP);
• Experienced in AWS cloud is a plus;
• Strong management, presentation and negotiation skills;
• Diligent and willing to learn;

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Cập nhật gần nhất lúc: 2025-08-02 01:40:03