IT Application Support Manager/ Assistant Manager

Job Summary
The job holder is responsible for managing an application system support team and ensure applications (mainly for credit card business) in the organization is at good status to support Business Units. In addition, he/she also work closely with other relevant IT teams to do continuously application enhancement and maintain smoothly operation from time to time.
Key Roles & Responsibilities
Enterprise application system monitoring and support

Monitor and do health check to ensure core applications are in good status.
Co- work with other stakeholders with effective communication to find out possibility for improvement, analyze business needs and propose corresponding system solutions.
Effectively management all application supporting tickets
Support compliance upgrade for application system.
Continuously update knowledge on the company business processes and system workflows, biz insight and industry trend.
Support applications to ensure timely fix when having issue.
Give valuable recommendations and seek for possible solutions on cost and time manner to ensure applications are timely up- to- date (with new framework, security patch,...) and cooperate with IT operation to make sure application system is upgraded smoothly.

Application system quality assurance

Ensure quality assurance for applications delivered by vendor.
Proactively assist users on testing systems/applications and follow up with timely delivery.

Team management and project management

Train up team members with good service mindset and can- do attitude
Effectively manage application system support team
Manage projects related to the application in scope effectively
May lead other ICT projects per assignment to meet division goal.

Qualification

University Degree majored in Information Technology

Work Experience

Minimum 05 years supporting Credit card core system with at least 3 years as management role
Minimum
03 years working experience
in
Software development/Business analysis (BA) cum Application
Experience on PL/SQL development.
Have working experience in project management.

Knowledge

Have Knowledge on programing languages, software development process and life cycle.
Have knowledge on IT security and compliance
Have knowledge on ITIL framework and process is a plus.
Rich experience on credit card business and credit card system
Have Knowledge on Finance or Banking in general is a plus

Skills

Good collaboration
Good at business analysis and system analysis.
Good at trouble shooting, root cause analysis and problem- solving
Can- do attitude
Good leadership skill for effective Team management
Positive thinking
Good at project management.
Critical thinking
Able to communicate effectively with different stake holders.
Effective application support and Consult effective solutions for Business units.

Leadership Skill

Conflict resolution
Team Building
Organizational skills
Motivating
Training

Competitive salary, Attractive Bonus, 13th month salary
Full social insurance
Get 1 additional annual leave for each 5 full years of service
Premium health insurance for employees and their related person
16 – 20 Days of annual leave + 3 days of sick leave with pay
Annual health check
100% Probation salary

Cập nhật gần nhất lúc: 2024-09-02 19:25:02