Job Summary:
Responsible for Map Active Singapore’s (MAS) application and technical development, and IT project delivery.
This involves maintaining and implementing current and new application and infrastructure technologies, and ensuring Head Office Service Level Agreement standards (SLA) are met, across both the office and the storefront requirements.
Roles and Responsibilities:
IT Application:
Conduct application training
Monitor store sales and payment data and ensure smooth running of applications and data generation
Responsible for in-house IT applications’ projects and maintenance
Monitor, analyze and resolve application related issues including but not limited to ETP, SAP, EDC, O2O ecommerce, inventory management, purchasing and sales order management
IT Projects & Oversight:
Initiate IT improvement projects for retail stores and office
Stay abreast of advances in technology, set clear team and individual goals.
Responsible for IT project deliveries from development to successful closure. This includes developing project scopes and objectives, stakeholder engagement, ensuring technical feasibility, and managing budgetary and timeline considerations.
Provide consultancy, advisory, and training internally for IT-related matters
Oversee IT rollout and maintenance processes, including incident management, service request fulfilments and report delivery
Oversee the IT team and lead the team to plan and review team performance and targets
Create and maintain clear and comprehensive project documentation
Develop plan to monitor and track progress and systems, using appropriate tools and techniques and providing timely update to stakeholders
Financial and Non-Financial Measures:
Manage IT infrastructure purchases and allowances
Achieve support SLA KPIs under MAA IT scope
Ensure all IT projects and services are delivered in a timely manner including resolution of IT tickets, generation and completeness of transaction data
Recommend, plan and deliver required IT solutions
Responsible for IT applications set up in Singapore
