IT Core System Officer

1. IT Support
– Give clear advice and guidance to users for any matter related to new software and hardware installations/ upgrades. Troubleshoot errors if applicable.
– Support in extracting and viewing reports, coordinate with vendors to investigate the report in case issues are arising.
– Understanding the Profit System and its functions, information flow for smooth operation:
– Coordinate with IT in-house to delivery user training in order to use Profit system.
– Manual support end-user for sales and merchandise management.
– Support to create new user/ modification of user /unlock user.
– Generate reports.
– Oversee new system facilitation, current system enhancements.
– Support Marketing events.
– Support Customer Service Dept. in CLS System.

2. Manager Support
– Run tests and evaluate the new Core system.
– Research and evaluate EPR system for Retail.

3. Rules and Regulations
– Follow all working procedures, the company’s policies, rules and regulations.
– Check, monitor, remind and guide subordinates to follow the rules and regulations.

4. Other duties
– Make report templates as the top management’s requirement by working with vendors and related partners.
– Support annual Store stoke take.
– Research, offer new IT solutions and techniques for upgrading, improving and simplifying current network systems, day-to-day operations of stores and company.
– Propose solutions to reduce manual processes.
– Other tasks or responsibilities as assigned by IT Manager.

1. Qualifications & Experience

– University degree in Computer Science, Information Technology or equivalent degree.
– Minimum 01 years of IT experience.

2. Knowledge, Skills & Behaviors

– Good command of spoken and written English.
– Strong Computing Skills: Word, Excel, PowerPoint, Outlook and Internet.
– Good verbal and written communication skills.
– Able to handle multi-tasks.
– Must have good organizational and time-management skills.
– Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations.