IT Engineer - Help Desk Support

Perform day- to- day operation and maintenance e.g. installing, diagnosing, repairing, maintaining, and upgrading within the organization&039;s desktop computing environment.
Cooperate with existing vendors to evaluate the new technology that is available and make recommendations to supervisor on using that technology.
Initiate potential changes and system improvements to present to supervisor for consideration and implementation.
Carry out the tasks assigned by supervisor.
Provide a single point of contact for technical services and maintenance for users with varying levels of IT knowledge.
Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
Analyze and document common issues facing end- users to create solutions or manuals that users can implement/follow
Identify, log, diagnose and resolve technical problems with software applications or network systems
Implement new hardware to end- users including backup and transfer of end- user’s data and files from old PC to replacement PC.
Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile and smart phones) related to desktop infrastructure, in accordance with the organization’s policy and standards.
Maintain the organization’s databases with up to date solutions and clear record of activities.
Follow and adhere to the Company’s code of conduct, safety procedures and compliance with the applicable laws strictly.

EDUCATION BACKGROUND;
· Bachelor&039;s degree or higher in Computer Science, IT or related filed.
WORKING EXPERIENCE;
· 1- 5 years of relevant experience in IT network/systems administration or relevant role in a medium to large enterprise
COMPETENCIES/SKILLS
· Good understanding of the latest in network hardware, software, technology, and trends.
· Proficient in the use of necessary program or software such as Anti- Virus software, MS Office, etc.
. English proficiency (Speaking/Listening/Reading/Writing).

Laptop, Chế độ bảo hiểm, Phụ cấp, Xe đưa đón, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-03-26 18:50:39