IT Help Desk

JOB OVERVIEW
As an IT Help Desk, you will be the primary technical point of contact for our company. In our fast- paced app development environment, you will ensure our infrastructure. This role is perfect for a tech- savvy professional who thrives on problem- solving and wants to grow within a modern product- driven company.
CORE RESPONSIBILITIES
End- user Support & Operations

Install, configure, and maintain desktops, laptops, and mobile devices (macOS, Windows, iOS, Android).
Handle incidents and service requests according to internal SLA.
Provide daily IT support for office users, including hardware, software, and connectivity issues.
Troubleshoot OS, printer, and peripheral issues.

Network & Firewall

Configure and manage firewall policies, NAT rules, and traffic filtering.
Monitor firewall and network logs, identify abnormal traffic, and escalate security issues when required.
Support multi- ISP environments and basic load balancing / failover (SD- WAN is a plus).
Operate and maintain enterprise firewall systems (preferably Fortigate).
Coordinate with ISPs to troubleshoot Internet and network- related issues.
Knowledge about Wifi Infrastructure ( preferably Ruckus).

System Operation

Support IT onboarding and offboarding processes.
Monitor system status, perform basic troubleshooting, and work with vendors for maintenance and upgrades.
Maintain IT asset inventory and support asset lifecycle (assignment, handover, decommission).
Use Jira and Confluence for ticket handling and documentation.
Operate and maintain access control and attendance systems.
Manage users and access on Google Workspace.
Manage IT assets such as laptops, monitors, test devices, and peripherals.

Vendor & Documentation

Provide basic IT training and guidance to end- users.
Work with vendors and service providers (ISP, hardware suppliers, software vendors).
Maintain clear technical documentation and user guides.

User & Access Support (Onboarding/Offboarding)

Manage internal accounts: purchasing account, deliver & withdraw the account right
Support employee onboarding/offboarding: account setup & assignment, device assignment, access changes, and security hygiene.

REQUIREMENTS
Technical Skills (Must- have)

Basic understanding of networking (TCP/IP, LAN, WAN, DNS).
1–3+ years in IT Helpdesk / IT Support / Service Desk supporting internal users.
Experience working with firewall systems (Fortigate is a strong plus).
Familiarity with remote support tools (TeamViewer, RDP, etc.).
Hands- on experience supporting Windows and macOS environments.
Experience handling end- user support in an office environment (100+ users preferred).

Technical Skills (Nice- to- have)

Experience with WIFI enterprise.
Experience with SD- WAN or multi- ISP environments.
Basic security knowledge (log monitoring, access control, incident handling).
Experience with cloud- based collaboration platforms (Google Workspace)

Soft Skills

Experience working with vendors and external partners
Good communication skills and user- oriented mindset.
Strong troubleshooting and problem- solving skills.
Ability to work under pressure and handle multiple issues simultaneously.

WHY JOIN US?

Healthy Culture: 12 days of annual leave and 5 days of sick leave, health- care insurance, annual health check, and a dedicated team- bonding budget.
Innovative Environment: Flexible working hours, one remote day per month, seminars and internal sharing sessions, and a culture with no barriers to ideas.
Attractive Package: 13th- month salary, performance bonus, and biannual performance reviews based on achievements and contributions.
Diverse Activities: Complimentary coffee, tea, and snacks; company trips; team- building activities; and quarterly happy- hour events.
Grow Yourself: Work with young, talented teammates on global apps across a diverse portfolio and varying app sizes (Mainly in AI domain)
Well- equipped Facility: MacBook provided, with an additional monitor available if needed.

Cập nhật gần nhất lúc: 2026-02-15 01:10:02