IT Help Desk _`144 Cộng Hòa

Log all calls on the service desk system and maintain full documentation
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Maintain a log of any software or hardware problems detected
Respond to enquiries from clients and help them resolved any hardware or software problems
Take ownership of user problems and be proactive when dealing with user issues
Support users in the use of Computer equipment by providing necessary training and advice
Allocate more complex service issues to the relevant IT Support member

At least 1 year experience in customer service experience in IT industry
Troubleshoot and resolve problems skills
Capable to work in a team as well as individual
Basic reading, writing in English
University/College degree or equivalent, preferably in IT or Technical areas preferably in IT or Technical areas
Customer focus skill

Laptop, Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-12-24 12:25:02