IT Helpdesk

Provide technical support via phone, email, and chat.
Support backup, disaster recovery, and data protection solutions.
Diagnose and resolve hardware/software issues, LAN/WAN connectivity problems.
Manage user accounts, permissions, and mailboxes (Active Directory, LDAP).
Apply security measures (OS updates, antivirus, monitoring logs).
Report recurring incidents and propose improvements.
Train users on new or updated IT systems.
Track, categorize, and resolve support tickets; escalate urgent cases.

Virtualization (VMWare), AD/LDAP management.
Preferred Certifications: Google/AWS/Azure Cloud, CEH, CISSP.
Familiarity with Linux environments and basic web technologies (HTML/XML).
Strong problem- solving, teamwork, planning, and communication.
Minimum 1 year in IT support.
Good English communication (B1+).
University/College degree in IT or equivalent.
Backup/recovery solutions and disaster recovery planning.
Networking services (DHCP, DNS, HTTP, S/FTP).

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2025-12-11 01:05:02