IT Helpdesk

* Duties and responsibilities include, but are not limited to:
* Delivering ICT services:
- Be responsible for maintaining and monitoring a computer, including its hardware, software and networks for the safety and maximum access to the user and fixes its problems promptly as well.
- Be responsible in updating and monitoring IT inventory including software and hardware
- Prepare IT facilities for new comers in advance basing on the newcomer process
- Classify, prioritize and follow up requests of end-users to provide IT service effectively and professionally
- Be responsible for monitoring and maintaining facilities such as Fax, Telephone, PBX, Printers to work stable
- Participating in administrating the Network and System
- Involve the ICT Infrastructure projects due to assignments by line leaders
- Administrate and maintain the network and system on delegated duties
- Assist ICT Supervisor in suggesting initiatives to improve ICT services as well as the network and system infrastructure

- Experienced in the IT technical role from 1-2 years
- Ability to communicate in English
- Have experience and knowledge in Computing architecture
- Ability in technically working on Windows operation environment (Linux/Unix is preferable)
- Have knowledge about IT networking and security
- Have knowledge of MS SQL, MySQL, Oracle, or similar database management systems
- Having knowledge of web servers on both Windows and Linux environment such as IIS, Apache, Nginx, or others
- Having experience in administrating and supporting Lotus Notes Domino system is preferable
- Having experience as a member of implementing ERP (SAP is preferable)
- A fast learner, ability to multi-task and work independently under high pressure
- Good knowledge of Forwarding & Logistics Field is preferable