IT Helpdesk Lead

Interact with customers (internal/external) and stakeholders, provide recommendations and inputs when needed.
Lead and guide the team of IT Engineers to
Provide guidance to users on internal systems, software and applications.
Support the end users to troubleshoot the IT-related issues on their computers, including hardware, OS and applications and simple network configurations.
Ensure the team to log and follow up with other IT teams to support calls and tickets until resolve..
Deploy/install, maintain, upgrade IT equipment and standard applications
Perform other tasks assigned by line manager.
Perform diagnostic tests, modify or repair computer hardware, including PC, printer, data projector and peripherals.
Monitor, analyze and improve the supporting service, SLA, Ticket Management Process.

Have the sense of critical thinking
Ability to work independently
Bachelor or equivalent degree in computer science.
Passionate of learning, sense of urgency, and detailed
Good English communications
Passion, Adaptive and Enthusiasm
Has 2+ years experience in HelpDesk/Support,
Time management skills

Training courses: Technical skills – Soft skills – English
Healthcare: Annual health check-up, Premium Health Insurance (plus 1 slot for your dependent).
Clubs program: Football, Badminton, Swimming, Tennis, Rock, Yoga….
Annual leaves: 14 ~ 18 days.
Social – Health – Insurance paid fully
13 month salary per year.
Performance bonus.

Cập nhật gần nhất lúc: 2022-01-07 00:13:03