IT Helpdesk - MM Mega Market District 2

• Supporting and internal employees of CGV organization with requests coming via, emails and ticketing system, phone calls

• Identifying, researching, and resolving user's issues with windows & mac workstations and it's software by using administration tools (remote support).

• Informing users by explaining procedures, answering their questions and providing them service information.

Responsibilities:

• Offer technical support for Windows systems and internal applications both IT support via phone and on site

• Handling the technical issues that can appear with the operating systems/internal applications

• Testing and fixing faulty equipment

• Logging and keeping records of user request in Service Desk system

• Assign Service Desk ticket to appropriate technician/team

• Support to manage IT Asset

 University degree in Computing Science and at least 2 years working experience

 Experience in MM Mega Market IT infrastructure and office applications

English: basic

 Good communication and negotiation skill

 Customer orientation

 Teamwork

 Ability to work under pressure