IT Helpdesk Staff

We are currently seeking a dedicated and skilled IT Helpdesk Staff to join our team. As an IT Helpdesk Staff member, you will play a crucial role in providing day- to- day IT support to our staff, ensuring the smooth operation of our company&039;s IT services and facilities.
Responsibilities:
• Provide end- user support for cloud and local computer- related issues.
• Perform other tasks as assigned by leaders.
• Install and configure computer hardware, operating systems, and applications.
• Implement upgrades, extensions, and renewals of IT facilities.
• Perform proactive and routine checks to ensure the optimal functioning of computer- related facilities and services.
• Troubleshoot computer- related problems and provide timely resolutions.
• Follow and implement information security policies.
• Manage IT assets, including devices and software.
• Monitor and maintain security systems, such as CCTV and access control.

Requirements:
• Bachelor&039;s degree in Information Technology, Computer Network, or a related field.
• Relevant certifications such as MCSA, CCNA, or equivalent are advantageous.
• Minimum of 2 year of working experience in the following IT fields:
- Installing and troubleshooting Windows and Microsoft Office.
- Setting up and troubleshooting networks (LAN/WAN, Wireless, etc.).
- Supporting end- users in local and cloud PC environments.
- Experience with ERP environments at a basic level.
- Maintaining records/logs of repairs, fixes, and maintenance schedules.
- Knowledge of information security and data privacy principles.
- Repairing and setting up PCs/laptops.
• Strong adaptability and a hardworking attitude.
• Good communication skills.
• Honest and trustworthy, with high integrity.
• Good English
Availability to work on weekends and holidays (during the installation/repair phase of the internet system)
We provide competitive compensation and benefits packages, along with opportunities for professional growth and development. If you meet the requirements and are interested in joining our team, please submit your resume detailing your relevant experience.

Laptop, Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2023-12-01 13:40:36