IT Infrastructure & Operations Supervisor

Job Summary:

Monitor, and maintains the company’s IT Infrastructures. Install, and configure hardware, and software, and solves advanced technical problems, incidents, and service requests on time. Identify the root causes for issues, and incidents, and also deploy prevention or improvement methods.

Roles and Responsibilities:

Work closely with other IT Teams and the Regional IT Teams, follow up, and help to fulfill user requests on time, ensuring service delivery.
Periodically audit to ensure alignment with MAA policies and compliances.
Responsible for infrastructure operations & maintenance for offices, warehouses, and stores with level 1 and level 2 support.
Research, and testing for automation/improvement methods that can be applied to reduce the workload of the IT daily tasks/activities.
Responsible for IT infrastructure projects, new store openings, …, as well as working with external vendors, and follow up with the assigned tasks.
Standardize, and optimize the installations, and configurations of computer hardware, software, systems, networks, printers, and scanners, to improve efficiency and performance.
Troubleshoot, identify the root cause, and resolve escalated service issues and requests on time.
Build & maintain documentation for daily operations, build up the knowledge base, and troubleshoot procedures related to IT infrastructure, network, software, and hardware.
Maintain, and monitor computer systems and network performance with a proactive mindset.
Providing advanced technical support across the company (this may be in person or over the phone), writing guidelines, conduct orientation training sessions for new users when required.

Financial and Non- Financial Measures:​

Responsible for computer and other IT infrastructure equipment setup, installations, and configurations.
Deliver required IT solutions, and follow the policies and standards under MAA IT scope.
Achieve support SLA KPIs under MAA IT scope.

Minimum Job Requirements:

Minimum of 3 years experience.
College/Bachelor’s degree in Computer Engineering, Computer Science, Telecommunications Engineering, or a related field.
Have good organization, problem- solving, and logical thinking skills.
Basic knowledge of databases (Microsoft SQL, …), CLI, and scripts.
Can work under a high- pressure environment and ability to proactively identify problems/circumvent roadblocks to deliver solutions on time.
Can travel and work overtime (align with company compensation benefits and policies).
Have a proactive and service mindset.
Microsoft certificates (MCITP, MCSA, MCSE, …) or Cisco certificates (CCNA, CCNP, …) are a plus.
Good English communication.
Hands- on experience and deep knowledge of computer networks (LAN, WAN, VPN, IP protocols, Firewall, Wifi Access Points, …), systems (Windows, DHCP, DNS, Active Directory, …), O365, VoIP, …

Chế độ bảo hiểm, Chế độ thưởng, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-08-20 02:50:03