• To be skilled in the usage of system- level profiling tools and network monitoring systems to aid in application performance profiling.
• To be able to perform other IT or Systems related tasks assigned by the management.
• To have strong knowledge of network infrastructure, including cabling, wireless networks, network switches, domain controller, Active Directory, firewall and VPN applications.
• To fully support the Departmental Training Function in the Department assigned.
• To have smooth ability to troubleshoot hardware and software problems.
• To identify and implement solutions to user challenges and concerns associated with the use of personal computer equipment.
• To prepare Policy & Procedures for the IT Department and for the user department.
• To be capable of doing Root Cause Analysis on a problem.
• To prepare & implement Preventive Maintenance Schedule for all IT hardware & Software.
• To ensure anti- virus setup and day to day support.
• To understand and adhere to the Rules & Regulations established in the Wafaifo Talent Handbook.
• To keep updated with the latest hotel technology and security risks on a regular basis.
• To monitor and maintain a proper inventory of hardware and software licenses.
• To maintain a high standard of personal appearance and hygiene.
• To attend and contribute to all talent meetings, Departmental and Hotel Training as scheduled, and other related activities.
• To be aware of IT Security Policies and ensure implementation through regular talent training.
• To be responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
• To conduct regular performance appraisals and give talents regular feedback on their job performance.
• To recruit and select IT talents who can work within the decentralized management philosophy, following the financial, operational, and administrative philosophies outlined above, and who understand Wafaifo’s Culture.
• To manage leadership in the establishment of project scope, technical strategy , cost, budget and talent support requirements with new IT initiatives.
• To be a self- starter, alert, energetic, responsible, and flexible.
• To have a good knowledge of server hardware, Disk storage technology, I/O devices.
• To be committed to delivering high levels of customer service.
• To understand the Network fundamentals, general network setup, and device configuration.
• To be responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
• To prepare and submit relevant reports as request from Managing Director
• To respond courteously and efficiently to queries and problems from guests and system users.
• To have a strong background in highly available systems and image capture/management systems.
• To have extensive knowledge of Active Directory, Management, and Implementations.
• To ensure the cleanliness of all data equipment and computer rooms.
• To be responsible for the smooth functioning and coordination of vendors for Guest Internet, Property Management Systems- PMS, Point of Sale- POS, IPTV, Telephony systems and other software vendors.
• To manage Disaster Recovery Process and ensure regular daily backup is taken.
• To maintain a system error / progress log book and deals with reported problems.
