IT Officer

Reports to: IT Manager
Working Hours: 40 hours per week
This position focuses on day to day technology support for nearly 1200 students, 300 teachers/staff, 2400 parents and event guests. Support requests are received in person, via helpdesk tickets or phone calls. Support technicians provide in class support and special event support as requested.
Position: IT Officer - Support
Division: Technology Support Office
Support Responsibilities:
● Support event attendees, audio visual, setup and take down of audio visual such as live streaming.
● Assist with the organizing and maintenance of the IT asset room and upkeep of the asset management database
● Install, test, assemble and configure new and existing hardware and peripherals
● Support Audio visual configuration in classrooms and shared spaces such as the theater, black box and health rooms.
● Update the asset management database when distributing or receiving devices from end users.
● Troubleshoot problems with computer and network systems, including hardware and software and make repairs or corrections where required.
● Support the cashless card system by maintaining cash kiosks, point of sales systems and troubleshooting card problems.
● Contribute to maintenance of assets over school breaks.
● Perform installations, imaging, configurations and upgrades to devices such as Tablet PCs Macbooks, Ipads, Networked photocopiers, projectors and smartphones.
● Assist with or lead inventory counts of IT assets and complete orders to replenish inventories.
● Coordinate device repairs with external vendors.

Key Competencies:
Education & Certifications
● Bachelors degree or equivalent experience
● Experience working with Data centers and LAN rooms.
● Industry certifications preferred such as: Amazon Solutions Architect, G Suite Administrator, CISCO Meraki or evidence of completion of online courses.
● Network Fundamentals: Active Directory, GPO, TCP/IP, DHCP, DNS, WSUS, SSL
● Has some knowledge of Programing (PHP, HTML5, CSS, Javascript, Powershell)
● Experience with Audio visual configuration in classrooms and shared spaces such as the theater, black box and health rooms.
● Experience with multiple operating systems such as Windows 10, MacOS, IOS, Android
● Experience with G Suite, Office 365, Adobe Creative Suite, Major web browsers (Chrome, Safari, Firefox), Apple iWork.
Working in teams:
● Organized and is capable of updating databases with completed support work and changes to assets.
● Is familiar with service desk best practices such as: responding to support requests in a timely manor, reviewing and updating tickets multiple times per day.
● Documents work such as research and new support procedures in order to share knowledge with the team.
● Contributes to team planning by adding tasks to the team backlog based on awareness of the team’s goals.
HOW TO APPLY:
Interested candidates please apply via school portal at: https://www.applitrack.com/unishanoi/onlineapp/_application.aspx?posJobCodes=490&posFirstChoice=2020%20-%202021%20SCHOOL%20YEAR%20OPENINGS&posSpecialty=

Competitive remuneration

Premium healthcare for employee

Training opportunities

Cập nhật gần nhất lúc: 2022-11-08 04:42:04